Beschreibung

Do you wish to evolve in an exceptional setting, in the heart of Neuchâtel, within a renowned 4-star superior hotel? Join our team!The Beaulac Hotel is a 4-star superior establishment with 116 rooms, featuring a panoramic lounge bar, the Waves, on the 7th floor, a magnificent space, the Lake Side, facing the lake, and a conference center. Located in an exceptional setting with a breathtaking view of the lake, the Alps, and the city of Neuchâtel, the Beaulac Hotel is part of a prestigious hotel group that also includes the Ibis Hotel in Thielle and the Design Hotel F6 in Geneva. Recognized in the hotel sector, we regularly offer activities in service professions: Housekeeping, Reception, Food and Beverage, Banquets, and Seminars. Our goal is to provide high-end service, combining know-how and interpersonal skills. We are looking for talents who share our values of commitment, cohesion, respect, and self-transcendence, in order to strengthen our team.Receptionist in hospitality, rotating day/night at 100%Your main missions:- Ensure a warm and professional welcome, in accordance with the establishment's standards, day and night, with high availability to work night shifts.- Rigorously supervise check-in, check-out, and payment processes to ensure a fluid, secure, and personalized guest experience.- Manage reservations as well as telephone and email correspondence, ensuring precision and compliance with internal procedures.- Anticipate and manage specific guest needs, maintaining proactive communication with the various hotel departments.- Escort guests to rooms if necessary, guaranteeing their comfort and complete satisfaction.- Provide precise and relevant information on tourist, cultural, and event activities in the canton of Neuchâtel to enrich the guests' stay.- Process and transmit guest feedback to the relevant departments, in a continuous approach to service quality improvement.- Organize and coordinate night-time specific requests (wake-up calls, breakfast, room service, taxi, etc.) to ensure guest satisfaction.- Update reservation schedules and guarantee the proper coordination of services.- Assume responsibility for the safety of people and property during the night, strictly applying internal procedures and guidelines.- Finalize daily operations: daily closing of the PMS (revenue, cash fund management), ensuring the reliability and transparency of data.- Maintain a level of excellence in service quality under all circumstances, actively contributing to the loyalty and satisfaction of the clientele.Profile sought:- Diploma in the hotel sector or confirmed experience in reception, ideally in a 4 or 5-star establishment.- Excellent presentation and impeccable sense of customer service.- Bilingual French/English. German is a plus.- Flexibility to work day/night shifts, weekends, and holidays.- Organization, sense of confidentiality, autonomy, and team spirit.- Ability to make proposals to contribute to the continuous improvement of the guest experience.Benefits:- Possibility of accommodation during the trial period.- Work in a dynamic establishment oriented towards the future with the opportunity to discover your potential.Thank you for sending your application. We will study each application with the greatest attention. If you do not receive a response within three weeks, it means that your profile does not match our current needs, but do not hesitate to apply again for future opportunities. jid0930105aen jit0417aen jpiy26aen