Beschreibung
At AXA, we aim to be a partner who supports you and believes in you. Always by your side to help you excel, we point you towards paths to explore for your future. We encourage you and offer you spaces of freedom so that you can devote yourself to what matters to you. And it is thanks to your personal commitment that this collaboration becomes a true partnership with a promising future. For you, for us, and for our clients. Not just for the present moment, but also and especially in the long term.
Let’s lay the foundations of your success together. Know You Can.
Are you ready to make a difference? Within our team, you will have the opportunity to support our clients during crucial moments by responding effectively to their needs during claims. By working closely with them, you will help understand their expectations and offer them the most suitable solutions. With our resolutely client-oriented approach, together we will aim for excellence in customer satisfaction!
Your contribution to the company
- As the main contact person for our clients regarding motor vehicle claims, you consistently place their satisfaction at the heart of your concerns, proactively responding to their needs and keeping them informed of decisions made concerning their files
- You manage motor vehicle insurance claims (third party liability, comprehensive) independently and purposefully, clarifying the facts and accurately assessing coverage and liability issues
- You verify and settle all claims fairly and efficiently, thus ensuring equitable treatment for each case
- Thanks to your excellent communication skills, you interact by phone and in writing with policyholders, injured parties, lawyers and other insurance companies, always focusing on quality customer service
Your skills and talents
- You hold a commercial qualification or equivalent (ideally in the insurance sector)
- Experience in claims handling or underwriting in motor insurance would be a valuable asset
- You possess good expression and negotiation skills and ideally are comfortable communicating in several languages
- You enjoy client contact and are determined to find the best possible solutions
- You see change as an opportunity for development
- You demonstrate the ability to work efficiently in dynamic environments and to remain calm in high-pressure situations
About AXA
We shape our clients’ experiences regarding claims and benefits. Our clients are at the centre of our concerns, and with each client, we seek the best possible solution. By consistently applying the motto "customer first", we guarantee very high customer satisfaction.
Send your application now!
Ana Catarina Anastacio, Team Leader Motor Vehicle Claims, is available for any questions about this position by email at anacatarina.anastacio@axa.ch or by phone at +41 58 215 51 86.
Cover letter? We do without! Instead, we look forward to your answers to our brief questions on our online application platform.