Description

The Inter-Enterprise Professional Welfare Fund (CIEPP), Head of Customer Advisory ServiceThe Inter-Enterprise Professional Welfare Fund (CIEPP), a recognized and active organization particularly in French-speaking Switzerland in the second pillar, bringing together over companies and independents, ensuring insured persons and pensioners, is looking for a Head of Customer Advisory Service Are you passionate about customer service, sales, and team management? Do you wish to play a central role in a dynamic and committed welfare institution? Then this opportunity is made for you!Main Tasks - Manage the Customer Advisory Service of the CIEPP, ensuring quality service and a proactive presence with our insured persons. - Deploy and implement the sales policy of the CIEPP, in line with the institution's objectives. - Analyze the positioning of our products against competitors and market developments, to guarantee their relevance. - Motivate the customer advisory team, fostering excellence and skill development. - Optimize work processes by identifying efficiency levers and ensuring their implementation. - Produce and interpret reports to inform decisions and improve forms and circulars related to activities for clarity and effectiveness. - Actively contribute to the CIEPP's policy, in connection with other departments.Profile and Skills: - Proven experience in team management and client relations. - Strong understanding of commercial issues and the welfare sector. - Federal certificate as a specialist in social insurance or an equivalent title. - Proficiency in common office tools. - Good knowledge of English and German.Candidate Profile: - Analytical mindset, sense of priorities, and leadership capacity. - Flexibility and autonomy. - Strong professional ethics.Our Offer: We offer you a position with responsibilities that have a significant impact where you can maximize your skills and abilities. You will evolve in a stimulating and dynamic work environment, with strong values and a corporate culture focused on development. You will have access to modern infrastructures within a competent team. We provide the opportunity to work autonomously, benefit from professional development and continuous training to help you achieve your career goals, as well as competitive benefits including social advantages and a work-life balance. jid294f791aen jit0207aen jpiy26aen