Beschreibung

Garage Grin SA, a family-owned business founded in Lavigny (VD), is a key player in the automotive sector in the region. With about twenty employees, we combine tradition, technical expertise, and modernity to provide quality after-sales service to our customers. We are in the process of optimizing our processes, and we are looking for an After-Sales Service Manager to lead this and ensure the communication between reception and the store. Reporting to the management, you are responsible for the proper functioning of the after-sales service, customer satisfaction, as well as the management of their mobility. Your main missions include:- Supervising and coordinating the technical team and after-sales service- Welcoming, advising, and retaining customers- Ensuring customer satisfaction- Following up on warranties and customers- Ensuring compliance with procedures, deadlines, and quality standards- Scheduling appointments for customers concerning the after-sales serviceYour profile:- Holder of a CFC in the automotive field with solid experience in after-sales service in the automotive sector- Experience in team management (even partial)- A strong sense of customer service and responsibility with the ability to manage multiple priorities in a dynamic environment- Knowledge of the Citroën or Mazda brand would be a plusPersonality:- As a family business, we are looking for someone with entrepreneurial behavior, proactive, organized, and respectful of commitments- Good ability to work in a team and to get involved for the team- Ability to manage a team and to prioritize tasks- Recognized rigor and autonomyWe offer you:- A varied activity- A position with responsibilities within a dynamic and family-oriented structure- A salary based on your experience and skills- A pleasant working environment- 6 weeks of vacation- The opportunity to participate in the optimization of after-sales processesStart date: April 1st or to be agreed upon. jid2342741aen jit0206aen jpiy26aen